Features, I’ve recently come to realize, can be obstacles. Problems. The more powerful an application is, the more specialized it is, and thus with increased power its intended audience shrinks, and ironically, it becomes more, not less, vulnerable to competition.
Mashable on Features
29 June 2008
26 May 2008
One thing to always remember is that Social Software isn’t about features, it is about users. It isn’t about one upping the competition in feature checklists it is about capturing the right audience then building an experience that those users can’t help evangelizing.
Dare Obasanjo on Social Software