The hope here is that Windows 7 will be the must-have product that Vista wasn’t, and the company is busy touting that promise regardless. Bottom line? “Success” for Windows 7 will be stopping share erosion at whatever level it has dropped to by then.
MSFTextrememakeover on Windows 7
12 June 2008
2 April 2008
I think the giant is awakening. That’s something, and potentially constructive. However, my concern is that the breadth of that change is still too limited and the overall pace of change is grossly inadequate. Like Nero fiddling while Rome burned, Ballmer seems to be content with half measures while MSFT does - or at least while the first embers, which had already been apparent for years, now threaten to turn into something much more serious. Worse, management may be getting desperate about that situation - hence the recent ill-advised and fiscally irresponsible YHOO bid.
MSFTextrememakeover on Microsoft
3 March 2008
“Do the right thing for the customer”. Now there’s a concept. So will anyone senior get fired for having seemingly done the wrong thing for customers, thereby damaging perceptions of Microsoft and its most important product in the process? Of course not.
MSFTextrememakeover on Customer Service
23 February 2008
Ballmer is like a small child, who having been told not to put their hand on a hot element, continues to do so anyway. Only in this case, it’s our hand that repeatedly gets burned.
MSFTextrememakeover on Ballmer