In social software as in software projects, the human filters sometimes make poor decisions; you can’t have the flexibility and intelligence of humans without their flaws. Using Wikipedia but becoming enraged when your favourite marginal entry is deleted is like going to an art gallery but being enraged that you saw something there you didn’t like. It’s a big waste of time and energy that could better be spent working.
O’Reilly Radar on Human Filters
16 June 2008
26 May 2008
One thing to always remember is that Social Software isn’t about features, it is about users. It isn’t about one upping the competition in feature checklists it is about capturing the right audience then building an experience that those users can’t help evangelizing.
Dare Obasanjo on Social Software